Saakshi policies · Updated 6 November 2026

Donation and Refund Policy

Please read this before making an online donation. For help, email technical.vitc@180dc.org.

Where a payment goes

Saakshi currently uses one Razorpay merchant account for online checkout. The NGO named on a camp page runs that campaign, and Saakshi records the donation against its programme, but the named NGO is not necessarily the Razorpay account holder receiving the initial settlement. If you need to know the current merchant or transfer arrangement for a particular campaign, ask support before paying.

Payment confirmation

Razorpay processes online payments. A donation is recorded in Saakshi after the payment is confirmed. If money was debited but no donation appears, do not immediately pay again; send support the campaign name, payment date, amount and Razorpay reference so it can be checked. Do not send full card or bank details.

Refund and cancellation requests

You may request review of a duplicate, mistaken or disputed payment by emailing support with its payment reference and reason. A request does not automatically reverse a completed donation. Saakshi cannot return an online payment merely by changing its internal record; an approved refund must be processed through the Razorpay merchant account that received the payment. Support will review the request with the relevant account holder and tell you the outcome and applicable processing timeline. If a payment fails before completion, consult your payment provider about any pending debit or reversal.

Receipts and tax treatment

Saakshi may email a donation confirmation after a payment is recorded. It is a transaction acknowledgement, not an 80G certificate. Any tax-deduction certificate depends on the receiving organisation’s eligibility and its own documentation. Ask the organisation or support before donating if tax treatment matters to you.

Contact

Email technical.vitc@180dc.org for payment, refund or receipt questions. See the Terms of Use and Privacy Policy.