Saakshi policies · Updated 6 November 2026

Privacy Policy

Saakshi is a product of 180 Degrees Consulting, VIT Chennai branch. This policy explains the information handled by the Saakshi website, dashboards and volunteer app. For privacy questions or requests, email technical.vitc@180dc.org.

Information we handle

• Accounts and organisations: name, email, phone where provided, account role, sign-in identifiers, organisation applications and membership.
• Donations: donor identity, campaign, amount, date, payment method and Razorpay references. Razorpay handles checkout and payment details; do not send card numbers or sign-in codes to Saakshi support.
• Camp records: volunteer check-ins and approximate location, reports, expenses, uploaded photos, receipts, documents and audio, consent records, review decisions and audit history.
• Technical information: session and device identifiers needed for sign-in, security and app notifications.

Why we use it

We use this information to authenticate users, manage NGOs and camps, confirm donations, provide donation history and updates, review field evidence, prevent duplicate or unauthorised activity, send transactional messages and respond to support requests. Where enabled, automated tools may help read evidence or flag records for human review.

Who can see it

Access depends on the user’s role and organisation. NGO staff can work with their organisation’s records; donors see their own donations and approved updates. A small amount of approved campaign information and evidence may be shown publicly. People’s photos require recorded photo consent in the app; a minor’s photo requires guardian consent. Please tell support if a photo or record should be reviewed or removed.

Service providers

Saakshi uses service providers to run the service, including Clerk for sign-in, Razorpay for online payments, cloud hosting and storage, and, when configured, email, push notification and AI processing providers. A volunteer may also send evidence through the Saakshi Telegram bot. These providers receive only the information needed for their part of the service and have their own terms and privacy notices.

Storage, security and retention

Saakshi uses access controls, authenticated sessions and restricted file links. No online service can promise absolute security. We keep information while it is needed for the service, its records, disputes or applicable obligations; the period depends on the record. Contact support to ask about a specific record, correction, access, consent withdrawal or deletion. Some records may have to be retained or may already have been used in a completed donation or audit trail.

Changes and contact

We will update this page when our practices materially change. Questions and privacy requests: technical.vitc@180dc.org. See also our Terms of Use and Donation and Refund Policy.