Saakshi support

For help with a donation, receipt, account, or NGO application, email technical.vitc@180dc.org.

Donations and receipts

The campaign page shows which NGO is running the camp. Online payments go through Razorpay. After Saakshi confirms a payment, it queues a donation confirmation email to the address on your account.

For a missing receipt, duplicate payment, or refund enquiry, email support with the Razorpay payment reference and the campaign name. If payment went through and confirmation is pending, check with support before paying again.

Privacy and account questions

Saakshi uses your account email for sign-in and transactional updates. The platform records the amount, campaign and payment reference so it can confirm payments and show your donation history.

Email support with questions about your account information. Please keep passwords, sign-in codes, full card details and NGO verification links out of support messages.

Read our Privacy Policy, Terms of Use and Donation and Refund Policy for more detail.